The website tells you what membership is. This guide shows you the work itself: what happens on a visit, what we check and why, what we do when something is wrong, and what a year of care actually feels like. None of this is a wish list. It's the standard we hold on every visit, in every home.
And that is precisely what you are paying for.
That's how it's supposed to feel. We text you before each visit. Photos and a report land in your Drive folder the same day, and almost always it's an all clear. Your home is looked after, and you get on with your life, wherever you are, without giving it a second thought.
When you're heading north, just text us. We focus on cleaning before you arrive, so the home is ready when you walk in. When you leave, we go back to walking through it every visit, looking for problems. You never have to manage any of it. Knowing what season your home is in is our job.
If you'd ever prefer privacy on a visit day, a quick text and we'll skip it.
And once a year, while you're away, the home gets the Annual Reset, a top to bottom reset covered later in this guide. When you walk in the next summer, it isn't just clean. It's ready.
Just the two of us, on a day we set, on a schedule built around how you use the home. No crews, no rotating faces. You always know who's walking through your door.
When you're here, we focus on cleaning. When you're away, we walk through every system and check it against how it was last visit, with thermal imaging through the cold season. Same order every time, so nothing gets skipped and we notice when something's different.
Before the day is out, a dated report lands in your private Drive folder: overall status, the full checklist, notes on anything we flagged, and photos. Findings and all clears both, because the all clears are the record your insurance may one day want.
The checklist matters less than the comparison. Anyone can look at a water heater. We're comparing it to the same water heater last visit. That's what turns a walkthrough into monitoring.
The check that prevents the most expensive failures in a Northern Michigan home.
In winter, this is the check that protects everything else in the home.
The systems that are easy to ignore until the moment they matter.
A full perimeter walk that tells us what the weather did between visits.
The findings no sensor catches and only a person in the home will notice.
Comparing the home to itself, visit over visit. This is what turns a walkthrough into monitoring.
Everything looks and functions the way it did last visit. Report uploaded with the full checklist confirmed. Most visits look exactly like this, which is the point.
Something changed or isn't behaving as expected. We photograph it, document it in the report, and text you directly in plain language. No diagnosis, just what we saw and a recommendation to have the right licensed professional take a look. We can coordinate that visit if you'd like.
Water where it shouldn't be, a failed furnace in freezing weather, signs of entry. We act on the spot, then call you with a full account of what we found and what we did.
We shut off the main water supply at the location documented in your Property Bible. We photograph the damage. We contact your preferred plumber or coordinate emergency service. We stay while they assess. We report back with photos and a full account of what happened and what was done, before you have to ask.
A furnace that quits in winter can't wait, so we don't. We call your HVAC service, and if the home might drop below freezing before they get there, we open the faucets to drip and stay with it until help arrives. We keep you updated the whole way, not with a summary after the fact.
After any significant weather event, ice storm, high winds, heavy snow, text us and we'll assess your property and send a full photo report. Included in your membership, no extra charge. No waiting to hear from a neighbor weeks later. You know exactly what happened to your home because we already went and looked.
When we walk in, we already know where your shutoff is, who your plumber is, and what your basement looked like last week.
Shared with you on day one. Accessible from your phone, anywhere, any time. Two things live in it.
The operating manual of your home. Every system, every shutoff, every preferred vendor, every quirk. We build it on your first visit and keep it up to date for as long as you're with us. Hand it to a contractor who needs background. Hand it to family. It answers for the home when you can't.
The longer we keep it, the more impossible it is to replace.
A dated report with photos after every visit, uploaded the same day. Findings and all clears both. After a year, you have a documented, searchable history of your home's condition, and the paper trail your insurance company will want if a claim is ever filed.
After a full summer of family, guests, and life lived in your home, we spend focused time resetting it from top to bottom, while you're gone for the season and we have time to do it right.
Hired out on its own, this is a big job, and most cleaning companies don't do the safety or documentation work at all. For members, it's simply part of the year.
The kitchen accumulates more buildup than any room in the home, and none of it is reachable on a regular visit. Once a year, we get to all of it.
Bathrooms in seasonal homes develop slow buildup that regular cleaning maintains but doesn't eliminate. Once a year, we strip everything back to baseline.
The detailed work that keeps a home feeling well cared for, not just clean. Reaching the surfaces that don't get touched on regular visits.
Bedrooms get reset for the next season, not just cleaned, but ready.
The rooms that get used the hardest and cleaned the least get the same attention as the rest of the home.
The checks every responsible homeowner should make annually and almost never does. We do them for you.
The small details that compound into the feeling of a home that has been genuinely cared for.
When you return, your home isn't just clean. It's reset.
Your membership is the same every month, summer or winter. In July we're focused on cleaning, and in February we're walking through your home looking for problems. It's one less thing to keep track of.
Cleaning, home watch visits and storm checks are all part of it. If you ever want something beyond your regular visits, just text us and we'll tell you what it would be before we do it.
Your membership plus anything you requested, in one invoice you can pay online in a couple of clicks. You'll never see a charge you didn't approve.
Month to month, with no notice period and no penalty. We'd rather earn your membership every month than hold you to a year you regret.
Once a year, we look back together. On the anniversary of your start date, we review how the last twelve months actually went. Homes change. Families change. If an adjustment makes sense, you'll hear it from us directly, in a conversation, at least sixty days before anything takes effect. Your membership will never change without that conversation first.
Text or call us anytime. We'll walk the home together and see if we're a good fit for each other.
Or call us directly: 231 881 6338